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Support Subscription
The DevsOperative Support Subscription lets you focus on your business, while we focus on your platform. Our certified experts will give you the confidence that your clusters are secure and performing optimally.
You can get back to pushing your business forward when we take over the day-to-day operations of your digital platform. Our support will keep your underlying infrastructure up-to-date, stable, and secure. We will even help you optimize the performance and cost of your cloud.
Customer Support Portal
Our personalized support portal provides a simple front door for all your requests and incidents. We supply organized triage documentation and clear communication. Benefit from transparent tracking of issues and projects being worked on, as well as status page monitoring your business critical systems.
Break Fix Support
Reduce your time to resolution with support when you need it. Our expert engineers provide on-demand and live support via video conferencing to quickly resolve any IT issue you may encounter. Extend your support team with DevsOperative tier 2 support for an added level of expertise. Minimize downtime and maximize productivity with 24/7 availability and top-notch Break Fix Support.
Cluster Maintenance
Ensure the stability and security of your Kubernetes clusters with systematic maintenance. Our experts proactively maintain your cluster, including upgrading critical components, creating monitoring and alerting systems, and scanning and patching cluster CVEs (Common Vulnerabilities and Exposures) on a regular basis. Trust us to verify your cluster's compliance with professional standards, giving you peace of mind and a reliable digital platform.
Architectural Guidance
Our team of certified experts will provide personalized assistance in developing technology roadmaps. We'll give live demonstrations, so you can understand exactly how these solutions will benefit your business. Our ongoing architectural assistance and optimization will ensure your cloud infrastructure is both efficient and cost-effective. We'll guide you through the implementation and common usage of many CNCF tools and projects.
Other Benefits
Quarterly reports and stuffs
Deliverables
Work accomplished in the past quarter
Current items in progress
Incidents and outages
Cluster status and health
Current resource utilization
List of supported components and their status
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